Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fancyturn.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fancyturn.com

Policy states we are not accountable for packages that are marked as ( delivered ) 

FINAL SALE / NOT RETURN ELIGIBLE

Sale purchases are FINAL SALE and can NOT be returned or exchanged. All FLASH SALE purchases are FINAL SALE as well and can NOT be returned or exchangedDamages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defects or Damaged Items:

  • Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: support@fancyturn.com
  • All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
  • Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
  • We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

  • Returns will be issued refunds in the form of a digital Gift Card only.
  • Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. 
  • Please allow up to 5-7 business days to process your return once we receive it.
  • Returns must be received to us within 7 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 10 days from receiving your order to return merchandise. For returned items past the 7 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than10 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.

Exchanges:

  • Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible. 
  • Exchanges must be requested within 14 days of the original purchase date.
  • The item you return must meet all of the return guidelines listed above.
  • Please contact customer service at support@fancyturn.com Please provide the order # for faster service and add Exchange in the subject line
    • If the item is still in stock, you can also purchase it without requesting an exchange to guarantee you receive your correct size, and return your original item for a gift card.
    • Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
    • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.